Lesson Fees

• All enrolments are required to provide full payment of term fees before a permanent class position will be allocated term to term

Withdrawal From Lessons / Refund Policy

• If a Student is going to miss a class 24 hours notice must be given to be eligible for a refund. (any class missed due to medical reasons will be the exception)

• Parents/customer must notify Elite Swimming of the decision to withdraw from lessons 2 weeks in advance

• If a swimmer is unable to participate in lessons for a prolonged period of 3 or more weeks a medical certificate is required to receive credits for the missed lessons.

• First time customers there is a 48 hour ‘cooling off’ period where you can receive a full refund.

• All refunds will incur a 20% admin fee

• Any refund will be paid from when Elite Swimming was notified

• All refunds will be processed via EFT

Makeup Lessons

• Makeup lessons are available for lessons missed due to illness or other reasons, maximum 2 per term, provided all booked lessons are paid for in full. Prior notice must be received to be entitled to a makeup lesson

• Notifications of missed classes can be done in person, via email or by calling your closest center and leaving a voicemail

Pascoe Vale: pascoevale@eliteswimming.com.au 9354 0887

Brunswick: brunswick@eliteswimming.com.au 9386 8070

Ascot Vale: ascotvale@eliteswimming.com.au 9375 3050

• Failure to notify Elite Swimming of an absence will result in forfeiting the lesson with no make up lesson provided

• Make up lessons are subject to availability and the responsibility of the parent to organise with a customer service representative. We cannot guarantee to provide any make up classes if there are no places available. The ability to provide this service relies upon all families advising us of any absence as soon as they are aware of it

• Make ups lessons for students enrolled into private lessons are to be made up in normal Learn to Swim classes and are subject to availability

• Make up lessons not used during the current term will not be credited over to the following term for any reasons

• When situations arise that force the cancellation of lessons (plant malfunction, flooding, faecal incidents), make up lessons will be organised Elite Swimming

Illness

• Please respect our precautionary health rules and refrain from lessons if your child is suffering from; any contagious disease including Molluscum contagion, Flu, Fever, Head cold, Runny infected noses, cold sores, open wounds, sore throats. Also Vomiting, symptoms of Gastroenteritis, Ringworm and Head lice

• For gastro related illnesses a make up cannot be booked in within 7 days of notification

• Where lessons are missed due to serious medical conditions, a credit toward lessons to be taken in the next term may be granted subject to a valid medical certificate and availability

Duty Of Care

• All children under 10 years old must be supervised by a parents or guardian at all times whilst in the pool area

• Parents/guardians are responsible for placing their children into our instructors care at the commencement of each lesson and collecting them at the conclusion

Swim Caps

• Swim Caps are compulsory for all students, both male and female

Our Staff Responsibilities

• Elite Swimming aims to keep instructors consistent as possible throughout the Term. However, instructors may change without warning if staff are ill or end employment at Elite Swimming

• If you have any questions or concerns, please discuss with the customer service representative during lesson time. Please do not ask the instructors or other staff members to pass on messages or comments. Alternatively, please telephone and discuss with Elite Swimming Management

Questions And Concerns

• Our aim is to provide you and your children with the best possible service. If you are unhappy about anything regarding your child’s swimming tuition, please contact Elite Swimming Management during office hours

• If we are unaware of your concerns, then we cannot deal with them appropriately. We are here to help.

• Many children take some time to settle into lessons when they first begin, some patience and care on both our parts will get the results we both want.

Elite Swimming Customer Service Office Hours during school terms:

Monday to Friday 9am to 6:30pm

Saturday and Sunday:  9am – 12:00pm

Pascoe Vale 9354 0887
Brunswick 9386 8070
Ascot Vale 9375 3050